Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 16
Article Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
Article Proven ways to deal with high call volume
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
Article CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Article 30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.
Article How to start a call center (without breaking the bank)
Starting a call center can be an intimidating undertaking. We've broken down the process into a few simple steps, so you'll be up and running in no time.
Article How to successfully onboard a remote customer support team
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Article What is a messaging platform? (And what’s the best one for your business?)
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Article How to show customer appreciation (+ customer gift guide)
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Article How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Article 22 customer service videos for 2022
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
Article 7 tips to get your support teams through the pandemic (and beyond!)
Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…
Article 7 tips for excellent customer service
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Article Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Article Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Article 5 methods for measuring customer satisfaction
Measuring customer satisfaction is critical to growing your business. Here are the key metrics to track.
Article Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
Guide Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Article Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Article 9 strategies for scaling customer support teams successfully
One of the challenges of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support team without sacrificing quality.