When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories Page 16
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
To build the team of your dreams, ask these customer success interview questions.
Starting a call center can be an intimidating undertaking. We've broken down the process into a few simple steps, so you'll be up and running in no time.
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Measuring customer satisfaction is critical to growing your business. Here are the key metrics to track.
If you want customers to be loyal to you, you have to start putting them first.
These days, getting customer support right is more important than ever. Smaller firms must go above…
The newest integrations from Zendesk—at your service.
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
One of the challenges of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support team without sacrificing quality.