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Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
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Article Forrester – 2016 eCommerce Predictions
The key eCommerce trends of 2016 present a now-or-never scenario to retailers. Either respond effectively to…
Article Forrester’s Predictions 2016: The eCommerce Gap Widens
As anyone who’s ever developed or marketed a website knows, the Internet can be both a…
Article Forrester’s Top 10 Customer Service Trends for 2016
In this January 2016 report from Forrester Research, Inc., analyst Kate Leggett states, “In the age…
Article Industry Trends Webinar: The Future of Customer Service
We believe that a look at the top ten customer service trends released by Forrester Research…
Article Forrester’s Trends 2015: The Future Of Customer Service
In this March 2015 report from Forrester Research, Inc., analyst Kate Leggett states, “In the age…
Article Forrester Names Zendesk a ‘Strong Performer’
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…