Help desk software
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Article Help desk vs. service desk: What’s the difference?
Dive into the differences (and the similarities) between a help desk, service desk, and ITSM.
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps HR teams with the employee experience – APAC
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
White Paper 7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…
Article Bright Ideas: IT Customer Stories
As companies grow, so do the complex demands placed on the IT service desk. Without the…
White Paper PCI Compliance and the Cloud
Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…
Guide How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
Article IT Service Desk Scorecard
Evaluating a new tool for your IT service desk can be a daunting task, and finding…
BYOD Support
Today, virtually everything that used to tie us to our desks at work now happens on…
White Paper Simplified IT Service Management
An internal IT department is an interesting place to work. You feel buffered from the front-lines…
White Paper Five trends impacting the enterprise IT help desk
Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…