Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 8

Make self-service easy with the Web Widget Article

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

Let’s look at some of the most efficient ways to increase live chat engagement on your site

Knowledge is power—the many knowledge management system benefits Article

Knowledge is power—the many knowledge management system benefits

Learn about the many knowledge management system benefits

Building trust with automatic answers Article

Building trust with automatic answers

Automatic answers are exactly what they sound like: they're answers that are immediately given to a…

Article

Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

6 Reasons why every call center should use an integrated ticketing system Article

6 Reasons why every call center should use an integrated ticketing system

Despite major improvements in other realms of customer service, many companies are using outdated technology and…

The low-down on the best new integrations Article

The low-down on the best new integrations

We have a bevy of new ways to integrate with Zendesk. Among other things, these tools…

When the benefits of switching software outweigh the costs Article

When the benefits of switching software outweigh the costs

Switching to a new software solution can be a great idea, but the long-term costs of…

5 Things to do before you switch solutions Article

5 Things to do before you switch solutions

Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…

How to get new software approved Article

How to get new software approved

Switching to a new customer support software solution requires involvement from various teams within your organization,…

The more the merrier: Add teams to Zendesk Support Article

The more the merrier: Add teams to Zendesk Support

Your customer service team answers many of the day-to-day questions that arise (and they’re great at…

On hold no more: top 5 benefits of a callback service Article

On hold no more: top 5 benefits of a callback service

No one likes calling a company only to be put on hold. In fact, according to…

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant Article

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

I recently attended a Gartner event in Las Vegas. It was designed to support the business…

New year, new Zendesk integrations Article

New year, new Zendesk integrations

This month we’ve added 9 new apps and integrations. These tools, a mixture of powerful and…

How to build ideal workflows in Zendesk Support Article

How to build ideal workflows in Zendesk Support

Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…

Customize your chat widget with the Web SDK Article

Customize your chat widget with the Web SDK

Because it is often the first place a customer looks when they want help, the Zendesk…

Why the pipeline isn’t running dry anytime soon for Pipedrive Article

Why the pipeline isn’t running dry anytime soon for Pipedrive

Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk…

How to make the most out of live chat Article

How to make the most out of live chat

Most customers prefer chat to email—why wait for a response via email when a question can…

Introducing our new ebook: Getting started with Zendesk Talk Article

Introducing our new ebook: Getting started with Zendesk Talk

To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…

Announcing Text: adding SMS support to Zendesk Talk Article

Announcing Text: adding SMS support to Zendesk Talk

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…