Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
Latest stories Page 8
Article Make self-service easy with the Web Widget
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
Article Increase useful live chat requests on your website
Let’s look at some of the most efficient ways to increase live chat engagement on your site
Article Knowledge is power—the many knowledge management system benefits
Learn about the many knowledge management system benefits
Article Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
Improve your support tickets with video
A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in
Article 6 Reasons why every call center should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
Article The low-down on the best new integrations
We have a bevy of new ways to integrate with Zendesk. Among other things, these tools…
Article When the benefits of switching software outweigh the costs
Switching to a new software solution can be a great idea, but the long-term costs of…
Article 5 Things to do before you switch solutions
Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…
Article How to get new software approved
Switching to a new customer support software solution requires involvement from various teams within your organization,…
Article The more the merrier: Add teams to Zendesk Support
Your customer service team answers many of the day-to-day questions that arise (and they’re great at…
Article On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Article Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant
I recently attended a Gartner event in Las Vegas. It was designed to support the business…
Article New year, new Zendesk integrations
This month we’ve added 9 new apps and integrations. These tools, a mixture of powerful and…
Article How to build ideal workflows in Zendesk Support
Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…
Article Customize your chat widget with the Web SDK
Because it is often the first place a customer looks when they want help, the Zendesk…
Article Why the pipeline isn’t running dry anytime soon for Pipedrive
Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk…
Article How to make the most out of live chat
Most customers prefer chat to email—why wait for a response via email when a question can…
Article Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…