Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

Latest stories Page 6

Collaborate across your ecosystem with Side Conversations Article

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.

Staying GDPR compliant with Zendesk Article

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

Introducing The Zendesk Suite Article

Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Fill knowledge gaps with the Knowledge Capture app Article

Fill knowledge gaps with the Knowledge Capture app

A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.

Introducing Guide Enterprise Article

Introducing Guide Enterprise

Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands

Differentiate your brands with unique help center experiences Article

Differentiate your brands with unique help center experiences

Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.

Spring brings new integrations Article

Spring brings new integrations

Spring is here, and with it, tons of new Zendesk integrations

How to create a great customer experience with chat support Article

How to create a great customer experience with chat support

Customer service chat software can help you deliver a better customer experience

Next stop: the integration station Article

Next stop: the integration station

All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.

Tip of the Week: Auto-assigning Tickets Article

Tip of the Week: Auto-assigning Tickets

Today’s tip of the week describes how to automatically route tickets to a particular agent, or…

Choose wisely: What to ask a potential vendor Article

Choose wisely: What to ask a potential vendor

The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful

4 industry leaders on how they use the Knowledge Capture app Article

4 industry leaders on how they use the Knowledge Capture app

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app

Introducing Answer Bot Article

Introducing Answer Bot

A a new way for customers to find the answers they seek even faster - introducing…

Scaling real-time communication Article

Scaling real-time communication

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

Make self-service easy with the Web Widget Article

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Increase useful live chat requests on your website Article

Increase useful live chat requests on your website

Let’s look at some of the most efficient ways to increase live chat engagement on your site

Knowledge is power—the many knowledge management system benefits Article

Knowledge is power—the many knowledge management system benefits

Learn about the many knowledge management system benefits

Building trust with automatic answers Article

Building trust with automatic answers

Automatic answers are exactly what they sound like: they're answers that are immediately given to a…

Article

Improve your support tickets with video

A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in

6 Reasons why every call center should use an integrated ticketing system Article

6 Reasons why every call center should use an integrated ticketing system

Despite major improvements in other realms of customer service, many companies are using outdated technology and…