Customer support software
You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.
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Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.
At Zendesk, we’ve been preparing for this day for a long time
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
A comprehensive knowledge base is an essential piece of a 21st-century support operation. But implementing it is just the first step—maintenance comes next.
Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.
Spring is here, and with it, tons of new Zendesk integrations
Customer service chat software can help you deliver a better customer experience
All aboard the apps train! We've got a ton of great new integrations to help you kickoff the new year.
Today’s tip of the week describes how to automatically route tickets to a particular agent, or…
The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re each using Zendesk Guide and the Knowledge Capture app
A a new way for customers to find the answers they seek even faster - introducing…
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need
Let’s look at some of the most efficient ways to increase live chat engagement on your site
Learn about the many knowledge management system benefits
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
A well-done, just-the-right-length how-to video can yield big relief at one more problem off the table. Which is where our friends at Wistia come in
Despite major improvements in other realms of customer service, many companies are using outdated technology and…