Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
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Article 3 ways to achieve better self-service
Most customers would rather help themselves than reach out to an agent. In order to deliver…
Article What is the follow the sun model? Advantages + strategy
The sun never sets for businesses that rely on remote support, and global support, for customer…
Infographic Customer engagement with agile customer care
Every interaction with a customer provides companies with an opportunity to not only provide a great…
Infographic Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
Infographic Increase revenue with agile customer care
Some companies look at customer service as a drain on resources. As a result, customer service…
Article Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
Infographic In good company: Expand support beyond customer service
Supporting today’s customers requires an “all hands on deck” approach. Customer service is no longer siloed…
Article Top 3 complaints from customer support agents
We all have our fair share of job-related woes. Unfortunately, a recent Gateway Research report found…
Article Adobe and Zendesk: powering multi-channel customer experiences
In order to deliver a great experience to a wider set of customers, Zendesk and Adobe…
Article Highlighting your customer service capabilities
Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…
Article 5 tips for training call center agents
Did you know that agent demeanor is even more important to consumers than fast resolution or…
4 ways to improve call center customer satisfaction
Making connections more personal is just one way to improve call center customer satisfaction. Get the top tips.
White Paper Forrester’s 2017 Customer Service Trends
Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…
Article How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
Article Are your customer experience initiatives working?
As the customer service playing field has changed, so have the criteria for measuring success. Enter…
Article Improving phone support efficiency
Moving to a phone support solution that’s integrated with all your other support channels—like Zendesk Talk—can…
Article An unlikely advocate for Advocacy
Meet Guillaume Deleeuw, Team Lead for Tier 2 Technical Support at Zendesk. Here he shares his…
Article Agile customer service drives revenue
Offering customers access to top-notch customer service teams is a box smart companies need to check,…
Article Zendesk Feature Close-Up
This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…
Article Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…