Client loyalty
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Article 7 ways to build customer loyalty that lasts
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
White Paper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article 5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
Podcast How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Article Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
Podcast How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
Podcast How SeatGeek scores you tickets to the game
Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…
Podcast How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…
Podcast How Shake Shack cooked up its cheeseburger experience
Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…
White Paper The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
Podcast How Disney reimagined the cruise experience
Repeat Customer podcast, Season 2, Episode 3 When Disney decided to enter the cruise industry in…
Podcast How One Medical turned doctors into designers
Repeat Customer podcast, Season 2, Episode 2 As a patient visiting the doctor, have you ever…
Podcast Ellevest’s gender-aware investing experience
Repeat Customer podcast, Season 2, Episode 1 After conquering the male-dominated boardrooms of Wall Street, Sallie…
Podcast The Repeat Customer podcast is back!
Repeat Customer is back for another season of going behind the scenes of brands with truly…
White Paper Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article How Bark disrupted pet retail with a great customer experience…for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
Article How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
Article How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…