Customer engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories Page 5
Article What is digital engagement? + Customer engagement strategies
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
Article Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Article Conversations for better customer relationships
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Article A guide to customer satisfaction surveys (+25 questions to ask)
Customer feedback is crucial to growing and improving your business. Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.
White Paper Why (and how) small businesses should prioritize customer service
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
Article 3 ways a marketing CRM helps you reach customers
Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software
Article Improve customer loyalty and retention by focusing on relationships
In an ever-changing world, retaining customers and turning them into brand loyalists can help fuel your organization through the ups and downs
Article Customer engagement: Definition, strategies, and importance
Not sure how to engage your customers? Our guide will show you how to craft a solid customer engagement strategy so you can create—and sustain—lasting relationships with your customers.
White Paper Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper Meeting the advanced challenges of modern CX
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
White Paper Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
White Paper Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…
Infographic Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
Article Customer relationship management: a guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
Article What is customer retention? 11 examples and strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
Article What is customer loyalty and how do you build it?
Customer loyalty is when customers reward a company with repeat business over time. Here’s how to increase customer loyalty for lasting brand success.
Article How to build customer focus: 10 strategies & examples
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy
Article Customer community: Definition, benefits, and tips for building your own
A well-run customer community can be an invaluable resource to a company and its customers.
Article Diving deep into CX trends: a Q&A with Ray Wang
Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends
Article How to become customer-centric: Strategies, tips, and examples
Customer-centricity can change your business for the better. Learn what it means to be customer-centric and how it helps you keep loyal customers.