The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.

We all belong to communities. Some are small and intimate, like our families. Some are massive and managed digitally, like LinkedIn. Regardless of their shape or size, these

One of the coolest features in Zendesk Community V2 the ability to create a ticket from a post or comment, and that’s what we’ll talk about in this tip of the week

This Zendesk Community Tip from Magoosh explains an easy way to remember to follow up with customers after a certain amount of time

Wouldn’t it be great if we never left our keys in the back of an Uber or our wallets behind at a restaurant? It can be hard to keep track of the little things in life, even when the little things are indispensable

The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked our customers to pick their favorite

Ever wonder how Zendesk uses Zendesk internally?

Five fabulous customer tips on customer satisfaction.

Before you throw open the doors to your user community, there are a few things to do and think about.

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder Alexander, it really nails what Zendesk is all about: After so many years of bad customer support experiences, we wanted to give the world an opportunity to get great service experiences. From the receiving side, from the providing side, […]