Article

Integrations to be thankful for

Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.

By Eric Shen, Marketplace Operations Manager

Published October 29, 2021
Last updated October 29, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences.

Parcel Panel

Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience. ParcelPanel and Zendesk help eCommerce brands shorten the time answering questions related to "Where is my order?". The ParcelPanel app for Zendesk will display the associated shipments for the customer at the ticket view, including information like order number, order date, tracking number, courier, shipment status, transit time, and more.

Five9 Cloud Contact Center for Sell

Five9 Cloud Contact Center (Sell) is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide. By uniting the Five9 Intelligent Cloud Contact Center with Zendesk Sell, Five9 provides a single, intuitive user interface that supports the blending of both inbound and outbound calls to Zendesk Sell agents. Enterprises of all sizes and industries use the combined solution to capture, view, manage, and share every customer interaction throughout the customer journey.

Shortcuts

Shortcuts (Support) (paid) is one click access to your business systems. Shortcuts lets you create quick links with contextual information to your internal systems. Contextual links add information like name, email address, or order number to your link. Connect with things like E-commerce tools to open OMS, WMS, PSP, straight to order pages. IT Support & Services tools to open client’s Software, service systems and search knowledge bases. Delivery tools to open Tracking Management, Vehicle Pools, Asset Management. Finance tools to open Invoices, Payments, Billing systems.

Lodago

Lodago (Sell) is software that makes appointment scheduling easy. Lodago's revolutionary plugin allows your recipients to book appointments directly in a single email, without having to leave their inbox. Your calendar is integrated in the email and your availability is automatically updated each time the email is opened. Easily schedule an appointment with a contact when working in Zendesk Sell with this handy integration.

Additional apps added in October:

  • Inbenta (SunCo) AI Chatbot automatically engages in complex conversations with minimal training. Unlike keyword-based chatbots, the Inbenta Chatbot uses Symbolic AI to power its Natural Language Processing technology, enabling it to understand human languages in all their variations.
  • Fireflies (Sell) is an AI voice assistant that helps transcribe, take notes, and complete actions during meetings. Its AI assistant, Fred, can capture meetings across all the leading web-conferencing platforms including Zoom, Google Meet, Webex, and Microsoft Teams.
  • Bokun (Support) is the easiest way to start and grow your tours and activities business. You will be able to search for your bookings, update the Bokun customer info with the data available in your Zendesk account, change the pick up locations or trip date/time to accommodate your customers' requests, and much more without leaving the Zendesk interface!
  • Agillic (Support) helps you deliver personalized communication to millions. Enrich your Zendesk ticket view with data from your Agillic Instance. Use it to view a Recipient's relevant data fields, trigger communications or side-effects, or track a Recipient's Agillic communication history and interaction.
  • Auto Remove CC (Support) automatically removes CC'ed end users from new Zendesk tickets. The app runs in the background and does all the repetitive heavy lifting on your team's behalf.
  • Attachment Workflows (Support) automatically detects and tags new tickets with attachments. Auto-tag tickets that include attachments in their comments. Choose filters to match your own setup.
  • Grouparoo (Support) is a data tool that makes it easy to power your business tools like Zendesk with the data from your data warehouse or product database. It keeps your Zendesk world up-to-date automatically as customers interact with your product.
  • 3Scribe Transcriptions (Support) allows you to convert your voicemail and inbound and outbound audio calls into a readable note. Supporting 11 different languages and dialects, you can have your calls automatically transcribed once they're completed or you can manually select which calls you'd like to process via the ticket sidebar.
  • xFind Search (Support) (Chat) is a proactive knowledge base retrieval system for customer support teams. xFind boosts the productivity of customer support reps by proactively serving the relevant organizational knowledge into the ticket in real time. xFind bases its retrieval on the text and metadata of the ticket, no keywords needed.
  • CTI Integration by CDC Software (Sell) has released updated connectors for Zendesk Sell to a multitude of CTI products which include things like Mitel, inContact, Switchvox, Broadsoft, Asterisk, Cisco, Avaya, ShoreTel, Vonage Business, Amazon Connect, Nokia Alcatel and more. The CDC platform supports searching, displaying, and creating Zendesk items based on the call data associated with a voice call.
  • Rovotio-Bot (Support) is a platform with artificial intelligence that allows multi-channel connectivity and integration to business management systems. Configure a conversation flow, load the personalized information that you are going to deliver, activate a channel and now you can have an automated solution for your business.

New themes added in October:

Riss is an accessible Zendesk theme with a highly customizable page layout. Even if you don’t have much experience in web development, you can easily make changes.

Spring is an accessible Zendesk theme with a highly customizable page layout. Even without much experience in web development, you can easily make changes.

Casper is a Zendesk theme that is perfect for a FAQ-Style Help Center because it features accordions in sections. This template is modern, playful, and really fun to use.

Ashley is a Zendesk theme that is perfect for an FAQ-Style Help Center because it features accordions in sections. This template is contemporary and a joy to use.

Intewcom is a fresh and modern look for startups and small businesses.

No Frills is a simple theme without unnecessary extras; yet it has everything you need to launch your first Help Center.

To view the full list of incoming apps, follow our weekly release notes.

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