6 great new Zendesk integrations

Published September 26, 2013
Last modified September 26, 2013

Autumn is officially here, and with it comes 6 great new Zendesk integrations to help you better understand and interact with your customers and make your Zendesk experience a little bit more like playing a game.

PagerDuty provides a SaaS based IT on-call schedule management, alerting, and incident tracking tool. Connect Zendesk and PagerDuty to automatically escalate tickets and use PagerDuty to make sure your team is alerted via all PagerDuty’s notification methods, ensuring critical tickets are handled in a timely fashion.

Next Caller
Businesses currently spend up to $2 per call to gather basic profile information about their callers. Next Caller’s “Advanced Caller ID” app for Zendesk paired with Zendesk voice brings this cost to a measly $0.10 a profile to give you quick access to see who the people contacting your support desk are and copy that information directly into your Zendesk user profiles.

Customer Thermometer
Customer Thermometer gives you a flexible rating system for your support interactions.  Create your own questions, customise your rating buttons, and even allow for customers to rate an interaction more than once. Embed “Thermometers” in your emails that come from Zendesk so your customers can provide feedback. Report on this information with Customer Thermometer’s reporting dashboards and monitor your customer happiness factor!

Nicereply has been a long time partner of Zendesk and recently has created a new Zendesk app that gives you quick insight into your average satisfaction rating vs the company average.  Get a quick glance at how you’re doing and have quick access to see all of your ratings from directly in Zendesk.

Bitium lets companies manage all of the web-based software as a service that they use every day, in one place.  Provision and manage your users for all your SaaS products, including Zendesk, in one place and enable Single Sign On for all your company applications.

Support Warriorz
Support Warriorz is a fun little application put together by the folks over at More Than Rewards that helps gamify your Zendesk experience.  Take on the role of a “Game Master” and award/deduct experience points to a Zendesk agent and let your agents “level up” after receiving a pre-defined amount of experience points. There’s even a built in leaderboard to see who’s performing well within your company.

Check out all of our great integrations