Returnly is the leading provider of digital return experiences for direct-to-consumer brands. With our self-service return experience shoppers have full control over their return process with the option to exchange for a different size, color or new product altogether.
Our instant return credit and exchange offerings allow consumers to get the right item even before returning the wrong one by placing a new order once the return has been initiated, with Returnly assuming the return risk from the merchant. This helps our merchants retain more customers, increase revenue and build long-term loyalty from their returns.
When a customer has questions about their return, all the necessary information from Returnly is easily accessible in Zendesk. With Returnly and Zendesk working together you can ensure your team has quick access to the information they need to deliver the experience your customers expect.
The Returnly & Zendesk integration is available to all Returnly customers at no additional cost.
Benefits at a glance:
Support your customers faster
Offer more personalized responses
Navigate directly to your open returns
Connect the two systems in minutes
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