Are you looking for an email marketing automation tool for Zendesk? Are you tired of manually typing the emails out for every client you have in Zendesk? You will never have to do this again if you install Proactive Campaigns!
Proactive Campaigns facilitates the workflows for companies of any type and size. Don’t hesitate and let the plugin facilitate yours, too!
You can separate the contacts or tickets by standard fields, custom fields, and tags. In case you have a compiled CSV file with contacts, you can import it to Zendesk as well. Choose your approach to target the needed audience.
*The lists can be shared between support agents or kept for their creator only.
Once you’ve launched the campaign, Proactive Campaigns will start creating a ticket corresponding to each email. Similarly, every response will be collected and added to the correct ticket.
Also, you can choose the ticket’s status (Open, Pending, Solved) and assignee beforehands - pick a group, specific agent, or brand to assign the future tickets to.
Proactive Campaigns Email editor enables you to create emails in a few ways:
Choose any to speed up the email marketing even more!
Here’s how to create a personalized email campaign step-by-step:
Informing your teams proactively is important as well. Just check the necessary box while creating a campaign, and the app will create tickets with Internal Notes to inform your agents solely.
Go ahead and test the app! You are also welcome to rate it and share your personal impressions. We are sure your experience with Proactive Campaigns will be enjoyable.